Complaint Service & Customer Escalation
If your issue cannot be resolved satisfactorily through your assigned sales representative, you may contact our Complaint Service team or escalate the case directly to our sales management team.
When to Contact Our Complaint Service
You may contact us if you encounter any of the following situations:
You are unable to reach your assigned sales representative or receive normal follow-up.
Your sales representative cannot provide sufficient product knowledge, technical clarification, or satisfactory support.
You are dissatisfied with the service attitude, communication, or handling of your inquiry or order.
You would like to request a different sales representative for your project or account.
Product artwork, design drawings, specifications, samples, or approvals have not been confirmed or followed up in a timely manner.
Production or delivery is taking longer than expected and the issue has not been resolved satisfactorily.
A product quality issue has occurred and has not been handled or resolved in a timely and satisfactory manner.
A refund, credit, or related commercial issue remains unresolved and requires further review.
You have another business negotiation or cooperation matter that requires management attention.
Complaint Service Contact
For unresolved service issues or cases requiring additional review, please contact Ada directly.
For unresolved service issues or cases requiring additional review, please contact Ada directly.
Email Complaint ServicePlease include your company name, sales representative, order or quotation number, and a brief description of the issue.
Sales Management Escalation
If your case requires direct management attention, you may also contact our sales management team through the channels below.
Looking for a New Quote or Product Inquiry?
For new products, samples, quotations, or cooperation inquiries, please use our Contact Us page.
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